We ship worldwide (well, almost) and we provide FREE STANDARD SHIPPING on all orders over $35.

Shipping & Delivery

FREE SHIPPING ON ORDERS OVER $35 (7-15Days)

STANDARD SHIPPING $4.99  (7-15Days)

DHL $39.99 (3-7Days)

Address

To ensure that you can receive your package in time, please make sure that you fill in the correct delivery address and contact information! If you find that your order information is incorrect, please contact us at support@ woloong.com with your order number and correct information as soon as possible.

Packaging

To save the planet and reduce waste, we will try to pack many items in one package if you order multiple items. This may result in a slightly longer processing time, especially for orders of more than 5 items.

Restrictions

Please note that there are some restrictions that our carriers can't ensure safe delivery. Please double check the nominated shipping address contains specific details such as unit number, street number, building number, etc. 

We are not responsible for any failed delivery attempt caused by the negligent behaviors of customers. For example, providing incorrect delivery information including name, address, zip code, etc.

For certain countries (including U.S. island territories), you may have to go to your local postal office to pick up the package and the delivery time may be longer than suggested above. Thank you for your patience and understanding.

Customs Duties

Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers, especially if you choose Express shipping for your order.

Customers take full liability for all return shipment costs, customs charges, and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, we cannot declare purchased items as gifts or list an amount lower than the actual product price.

Additional Information

1) Express Shipping is not available for P.O. Boxes /APO/FPO addresses and non-continental Europe (islands and territories affiliated with the aforementioned European countries). Also, you will more likely be charged for customs duties than flat-rate shipping.

2) Shipping Time does not include a 1-5 day processing period required to process your order from the date your order is placed. For pre-order items, the wait will be longer as we cannot guarantee the manufacturer's schedule.

3) If there is any shipping issue with your package, you must contact Customer Support within 90 days after your order was placed.

Still Need Help?

If you need additional support, please contact us at support@ woloong.com

Refund Policy

Welcome to our hassle-free return process at Woloong! Please review the details below to ensure a smooth experience with our Pinterest-friendly return policy.

Return Period: Enjoy the flexibility of our 14-day return policy. You have 14 days from the date of receiving your item to initiate a return.

Eligibility: To qualify for a return, your item must be in its original condition – unworn, unused, with tags, and in the original packaging.

How to Initiate a Return: Begin your return process by reaching out to us at support@woloong.com. Upon acceptance, we will provide you with a return address and detailed instructions. Please note that returns sent without a prior request will not be accepted.

Return Processing Time: Allow us up to 5 business days to accept your return, conduct a thorough inspection, and process the refund. Depending on your location, we may suggest different return addresses to ensure the most convenient option for you.

Shipping Costs: For damaged/defective items, we cover the shipping costs. In other cases, the customer is responsible for return expenses.

Damages and Issues: Promptly inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately. We will assess the issue and work towards a resolution.

Exceptions/Non-Returnable Items: Certain items, such as custom and personalized items, are not eligible for return. If you have specific questions or concerns about an item, please get in touch with us.

Exchanges: To expedite the exchange process, return the original item. Once accepted, proceed with a separate purchase for the desired replacement.

Refunds: Expect notification within 5 business days after we receive and inspect your return. If approved, your refund will be processed automatically to your original payment method. Keep in mind that it may take some time for your bank or credit card company to complete the refund posting.

For any further assistance or questions about your return, feel free to contact us at support@woloong.com. We're here to help!